Citilabs maintains an Amazon S3 (Simple Storage Service) site for users to upload files to Citilabs support staff.
Upload can be done following the instructions below
- Download the archive from the attachment hereCitilabsSupportTransferTool.zip (299.9 KB)
- Unzip to a local folder on the machine with the directory structure intact.
- Run "CitilabsSupportTransferTool.exe"
- Fill in the company name and browse to the file, using the explore button.
- Click on the transfer. Once the transfer is successful, you will see the prompt as below:
Please send an email to firstname.lastname@example.org (or EU_Support@citilabs.com for EU) once you have uploaded your file with the details such as the name of file (Issue_Sai in this case).